HANK PHILLIPPI RYAN: I don’t have to tell you that it’s difficult to write a book. Everyone knows that, except, perhaps, the people who have never actually tried it.
But once that darling book baby is put to bed, all nice and proofread and copy-edited and as good as it could possibly be–and that's the status of One Wrong Word right now---then comes the scariest work.
The hideous, impossible, ridiculous task of trying to write the back cover copy.
I mean it. It is torture. It is horrible. The key is to write a few make-or-break absolutely irresistible paragraphs. So enticing that someone who picks up your book in the bookstore will read it and think oh! I absolutely have to read this this very instant, without fail!
Because, of course, what you are picturing at every moment, fearing beyond fear, is that the potential valued reader is scanning the back cover copy, thinking about it for a second, and then– putting the book down. And boom, you have missed your chance.
And that, darling Reds, is why we have friends, right? Here is a super-early draft of the cover copy for One Wrong Word. Read it, okay? And we will talk on the other side.
Greed. Gossip. Revenge. Words have the power to change lives, and no one knows that better than crisis management expert Arden Ward—because she's facing a crisis of her own. She's accused of having an affair with a client. It's not true! She would never do such a thing. But she gets the blame—and she's fired.
Arden gets two weeks to save her career and her reputation. And then she meets Cordelia Bannister.
Cordelia needs help for her husband Ned, a Boston real estate mogul. He was recently acquitted in a fatal drunk driving accident--but his reputation was utterly ruined, and the fallout is devastating to the Bannisters and their two pre-teen children.
Arden devotes her final days on the job to helping this shattered family, but soon, revelations about what really happened the night of the accident begin to emerge. And then--another tragic car crash throws Ned back into the spotlight.
This case is Arden’s last chance to protect her own future and clear her name--and the Bannister kids may be in danger. But as she tries to untangle the truth, a disturbing question haunts her—what if she’s protecting a murderer?
Greed. Gossip. Revenge. And Arden she soon discovers that one wrong word will not only kill her reputation—it may kill Arden herself.
Scandal meets The Undoing in this diabolical cat and mouse thriller.
Couple of things. Arden Ward is an extremely likable, spunky, plucky character. She is good through and through. She is tough, and good at her job, which includes public relations, which takes a bit of savvy and negotiating skill, but she’s no pushover.
She has had something really unfair happen to her, through absolutely no fault of her own, and she is very upset by this. However, she instantly fights back. There is no self-pity, only anger and fear of the future. And she takes charge.
She values the power of words, and has used her job, as much as she is allowed to, to help other people. Especially people whose lives have been unfairly harmed by greed, or gossip, or revenge.
Sadly, (but luckily, for the book), this is exactly what has happened to Arden herself now. And now she must use her own skills to manage her own crisis.
There’s danger, and high stakes, and children, and a dog, and possible romance, and money, and power.
But. Does this tell all that?
I am not happy with the "it may kill Arden herself" line, it seems forced and awkward.
Do you understand the comps? Do you know The Undoing?
There’s an entire paragraph I could take out. Should I? Which one do you think that is?
Don't get me wrong. I adore this book. I am SO excited about it, and it was a massive challenge, and I cannot wait for you to read it. I just want to make sure that's conveyed in the cove copy.
So, if you read this kind of book–(about which Mary Kubica says “Ryan never fails to amaze me,” and WAIT til you see the other incredible blurbs!)– or even if you are on the fence about this genre, would this entice you to read the first page?
What makes you say meh? And what makes you say ooooh? Do you read the back cover copy? Help, Reds and readers, help.
AND: There is a Goodreads giveaway for ONE WRONG WORD right now–and it’s for a physical ARC! ! Click here to enter! Then, watch for ONE WRONG WORD, coming on February 6, 2024.
(The same pub day as every big book on the planet. But that's another blog.)
I am already anxious to read this book, Hank!
ReplyDeleteYes, I do read the back cover copy . . . hints of a twisty story with unexpected surprises grab me every time.
As for your copy . . . perhaps you could change “it may kill Arden herself” to “it may cost Arden her life” which might be a bit less forced/awkward. I don’t know what paragraph you want to leave out, but whatever you put on the back cover, I’ll be looking forward to reading it . . . .
Aw, thank you! That is SO reassuring! xxxx As you can see, the book is done, but this thing is a work in progress!
DeleteClare: Hi Hank! I'm excited to read it. Here is my version of paragraph 1 -Greed. Gossip. Revenge. Words have the power to change lives , and no one knows that better than a crisis management expert facing a crisis of her own. Arden Ward is unfairly accused of having an affair with a client. Now she has only two weeks to save her career and her reputation.
ReplyDeleteJust my two cents!
This closely matches my thoughts as at first reading I thought Arden was taking a private client after being fired.
DeleteI do read back copy, but in the case of an automatic-read author like you, Hank, it’s only to be sure I haven’t already read it. I’m sure you’ll tighten this up and I look forward to another twisty read!
Oh, I love this! And aw, thank you. Yes, that fired thing is a pitfall... xx
DeleteYeah, I like "has two weeks" rather than "gets two weeks" - it ramps up the stakes and the ticking clock.
DeleteOkay, terrific. fixing that!
DeleteI am not familiar with The Undoing, but this definitely captures my attention. The crisis management world is fascinating.
ReplyDeleteThank you! Yes, I wondered if The Undoiing was too niche. It was a terrific and suspenseful series, though ,with Hugh Grant and Nicole KIdman.
DeleteI've got to admit, I don't pay much attention to the back cover/book flap copy, especially of books I'm already anxious to read. I've actually run across times where they spoil too much of the story, so for an author I already know, like you, I pay attention to title and release date.
ReplyDeleteAlso, I only have one other book with your release day on my calendar. So not EVERY big book is coming out that day. You've got a few authors that aren't competing with you.
Ohh...our own darling Deborah Crombie, right? AND Kristin Hannah, AND Lin Liao Butler,, AND the guy who wrote I Am Pilgrim, and at least two other people who my brain is compartmentalizing away. Ahhhhhh
DeleteI do read the back covers but have never put a book back because of that especially if it's an author that I like their books or a book I've heard good things about. I also enjoy a good cover. I'm a MA native and love reading books based in MA. Looking forward to reading One Wrong Word.
ReplyDeleteOh, yay, Paula! Thank you!
DeleteI agree about how hard it is to write cover copy. I think you're close with this version. I almost liked your paragraphs talking about Arden better. I have no idea about either of those comps, but that doesn't mean anything.
ReplyDeleteGood luck - you can do this thing!
Like others, I read the back cover differently if I know the author's work or if they are new to me. In either case, it could make the difference, as you say, between buying the book or putting it back, but the copy is more more likely to affect my decision if the author is unfamiliar.
DeleteSame.
DeleteYes, and thank you! ANd I agree, if it's like, the new Lisa Jewell, I just grab it. I don't even care what the back cover says!
DeleteHANK: Yes, I do read the back cover copy.
ReplyDeleteFeedback: I don't recognize the comps. Paragraphs 3,4,5 can be tightened up.
And I know you like using the one word descriptions: "Greed. Gossip. Revenge" but I don't think you need to use them two times.
Good luck! You got this!!!
Yup, SO agree. I was going for emphasis and suspense and mood. Instead, I got--repetition! :-) And aw, thank you!
DeleteI do read the back cover copy of books. Usually for authors I'm not familiar with because if it is an author I'm already reading, I know that I'm going to buy the book. It makes things easier for me that way.
ReplyDeleteYes, it is a good entryway to a new author--and that's why it's so important, right?
DeleteHank, looking forward to getting my own copy.
ReplyDeleteYes, I read the back cover to get an idea of what type of story it is. Can you make me care enough about your protagonist in just a few sentences so I will not only read the book, but buy it? So, don't compare it to books I have never read or can't even identify. I love Clare's suggestions for the first paragraph. I also love your description of Arden beneath your copy. Going back to our discussion of likeable characters 2 days ago, please reassure me that I am going to care about what happens to Arden.
Awww, absolutely. It was number one on my list. xoxoo
DeleteCan't wait for this one Hank! I agree with those who don't know The Undoing.
ReplyDeleteOkay, that is such good information! (And you might want to watch it--for the New York apartment alone!)
DeleteI like the back-cover copy, but honestly could lose the last two small graphs which feel a little too much like book-speak. I would end with "protecting a murderer?"
ReplyDeleteTHAT may be a brilliant idea. What do you all think about that as the last line?
DeleteI would agree with that as the last line. I would HAVE to read the book to find out, wouldn't I!
DeleteYAY! xx
DeleteI'm not familiar with the Undoing. Don't use may kill Arden. Maybe this is the case/job/client that will finish Arden's career or force Arden to bail from her career. Sounds like a winner already. I like the cover without sunglasses or the woman looking over her shoulder as she flees.
ReplyDeleteIt is SUCH a cool cover, right? Thank you! And bye-bye to The Undoing! :-)
DeleteWell, this is why I’m not an editor: I think everything you have shared here is fine, and I don’t see the need to eliminate anything.
ReplyDeleteI read the back cover only if the author is someone whose books I have never read. The back cover, along with blurbs from authors I respect, will convince that “I need to read this book.”
I can’t wait to read THIS one!
DebRo
Thank you, darling one!
DeleteI always read the back-cover blurb as I (want to) believe it not only tells me about the story but gives a hint about the writing I can expect. I am definitely enticed by this blurb, but I am put off by "Greed. Gossip. Revenge" being repeated -- I'm not much for any of those three evils, but I am fascinated by the book's premise and the world of crisis management.
ReplyDeleteI care less about the plot details than I care about the quality and spirit of the main character. Make me want to be with her in the pages, and I am reader putty in your writer hands.
Oh, that is such great advice. Let's try to think of one word that could describe her...
DeleteOh, that is such perfect advice. Working on that! xx thank you!
DeleteFrom Celia: first, the best of luck with your latest Hank. Now I’m not sure I have the knowledge to comment but I am a reader. My reaction is to agree with Graces comments. Tighten the language Next while Greed etc does make a powerful point, I could read nothing that said Arden was any of these things. As I understand she accused of something she didn’t do, wants to clear her name but through sympathy for another gets into saving another’s name and family leading her to real danger. Yes I do read back covers, fly leaves etc though what draws me to an unknown author is their personal blurb. Looking forward to reading more. Thanks for including me.
ReplyDeleteWho better than a reader to comment, dear one? xoxooo Thank you!
DeleteI'm with you on the difficulty of writing back-cover copy. Harder than writing the book itself sometimes. I do read it, though. I'm with others. It's more likely to affect a buy decision for an author I don't know or a book I haven't gotten a recommendation for.
ReplyDeleteI think you have the bones, but it's too rambling. Your first paragraph could be:
Greed. Gossip. Revenge. Words have the power to change lives, and no one knows that better than crisis management expert Arden Ward—because she's facing a crisis of her own. She's accused of having an affair with a client. Arden gets two weeks to save her career and her reputation. And then she meets Cordelia Bannister."
Never heard of The Undoing.
I never heard of the Undoing either, but what you have there, Liz, sounds perfect to me!
DeleteThat's great! And thank you! xxx ANd yes, The poor The Undoing. Really interesting how no one seems to know it.
DeleteHANK: Definitely yes! I always read the back cover. Always read the back cover to get an idea of what the story is about.
ReplyDeleteSeveral things:
Like Joan said, perhaps you could change "It may kill Arden herself" to "it may cost Arden her life"
Like Grace said, there is no need to repeat "Greed. Gossip. Revenge" twice.
Maybe a combination of what Margaret and Liz said and my words?
Change to
"Greed. Gossip. Words have the power to change lives, and no one knows better than crisis management expert Arden Ward -- because she is facing a crisis of her own. Falsely accused of an affair with a client, she has Two Weeks to save her career and reputation. And? TheN? (not sure which is better "And" or "Then") Arden meets Cordelia Bannister. Perhaps this is the case that will finish Arden. Can the Wrong Word kill you? Arden Ward soon discovers that the wrong word could cost her reputation ---and her life!"
So many great ideas and I picked the lines that I thought would work.
Like some of the comments above, I am not familiar with The Undoing (book or tv ?)
Diana
The Undoing is a TV show, with Hugh Grant and Nicole Kidman, about a husband accused of murder. I loved it--and it's all about reputation. And I am reading this all so carefully! xx
DeleteOnly one cup of coffee in so my brain is still foggy but:
ReplyDelete1) But she gets the blame—and she's fired. I read this and had already thought she was fired. Why is she now trying to save her career.? Maybe try: But she gets the blame—and she's now about to be fired.
2) And then--another tragic car crash throws Ned back into the spotlight. Lose the And (personal peeve about starting sentences with ‘and’ or ‘but’ – they are conjunctions which join two parts of a sentence together, not start a new sentence. So, if you read the sentence without the And – it is just as effective. Then - another tragic car crash throws Ned back into the spotlight. The same thing applies to the next ‘but’.
3) Greed. Gossip. Revenge. And Arden she soon discovers that one wrong word will not only kill her reputation—it may kill Arden herself. I agree with the others – no need to repeat the greed, etc. Point is already made. If you move this sentence to follow the paragraph before and alter it slightly, it should give more emphasis on the plot to come. Lose the ‘but’. As she tries to untangle the truth, a disturbing question haunts her - what if she’s protecting a murderer? Arden soon discovers that one wrong word could not only kill her reputation - it may kill Arden herself.
Yes, so true--needs "about" to be fired. working working.
DeleteHANK: I was intrigued up to the last two paragraphs. It made me think they were pushing the main characters innocence too much and that there might be a twist involving her. I agree with Liz (see above) - that would be the perfect intro and would make me want to find out more. The long explanation as it stands now gives away too much.
ReplyDeleteYes, pefect! Way too long.
DeleteHank, very fuzzy-headed this morning, but I agree the back copy is too long. Too many details--do we need to know Ned has two preteen daughters? Too wordy-- "Arden soon discovers that one wrong word...", could read as "One wrong word could not only kill her reputation...."
ReplyDeleteYou'll figure it out--have every confidence in you!
Well, the kids are to give it a bit more stakes, and to let us know Arden cares about them. Which is a big part of the story. xxx And thank you--this is SO helpful!
DeleteI’m that reader, who stands in the bookstore reading the back cover before choosing what to buy. And yes, I’m easily swayed by a good cover. The first paragraph pulled me in right up to the point where we get the protest… “It’s not true! She would never do such a thing!” Oddly, I don’t care about her character at this point, and that reads a bit more like gossip than like a tense thriller. Just let me know the accusation was false; I can get to know her as a person as the book unfolds.
ReplyDeleteTerrific premise - a crisis manager caught in a crisis, and information/perceptions that may or may not be true. Can’t wait to read it!
Thank you! I was trying to make it clear that our reliable and savvy Arden would never do such a dishonorable thing...
DeleteSo many good suggestions here, Hank, so you definitely have this! If the author is known to me that is usually enough for me. I don't want to read too much beforehand; I like to learn things for myself as I go along. However, with an unknown author, I would read the back cover. But putting in names of works I don't know, as comparisons, will turn me off.
ReplyDeleteI don't mean to be picky but wasn't cat and mouse thriller mentioned in the description of your last book. It continued something like 'but which one is the cat and which is the mouse?' What I am trying to say is maybe try something different than cat-mouse.
Still, definitely want to read this as soon as it comes out, if not sooner. I know it will be terrific, as your books always are!
YAY! ANd yes, it's kind of on purpose..I am trying to solidify my identity as a cat-and-mouse writer. xxx
DeleteAh-hah! I should have thought of that!
DeleteWhen a sentence is bothering me, I often try to deconstruct it, or come at it multiple ways until something clicks. Brainstorming here…
ReplyDeleteArden finds that managing this crisis may involve more than rescuing her reputation—it could involve saving her own life.
or
Words are Arden’s business. The wrong ones can destroy a reputation. Arden hopes that the right ones will save her career, and maybe her life.
Or
It’s a lot of pressure on Arden to rescue her client’s career and reputation, while saving her own. Maybe all that will come second to just staying alive.
You get what I’m saying? Only you can say what will ultimately click. Have fun with it!
As for back cover copy, the plot description is necessary, but what I look for there (and inside the book – I don’t read the first pages, I dive in to read in a random spot in the book) is Voice. Not sure if back cover copy is where you’ll always catch the writer’s voice, but I like it when it does.
You are SO brilliant! That is a great method.
DeleteBefore I read the comments, I already had the exact same reaction as Maren. The perfect place to stop is "...protecting a murderer?"
ReplyDeleteYes, I am totally loving that!
DeleteHank, the cover is just stunning. And I love the premise--crisis manager having to deal with her own crisis. But the Greed Gossip Revenge tagline doesn't pull me in at all. However, your description of Arden after the flap copy made me want to instantly buy the book. Any way you can tighten up the copy and give us more sense of who Arden is? Oh, and I've never heard of The Undoing. Also, lots of good suggestions for doing that already in the comments.
ReplyDeleteWe should all watch The Undoing together...just for the setting and the clothes! xxx And for Hugh Grant being a possible bad guy. And thank you! xx
DeleteOne more who hasn't heard of the Undoing, sadly. My suggestion: the Bannisters are supposed to save Arden's career, right? But we're also going to be suspicious of them. I'd like language reflecting that idea, something like: Arden has two weeks to save her hard-won career...and then Cordelia Bannister sweeps into her life with the answer to her prayers.
ReplyDeleteYou write Arden devotes the last days of her job to helping the family, but again, that's not plugging into the urgency you've set up with the opening paragraph. I want to really feel this is her last chance, which of course makes it all the more troubling when it turns out Ned might be a bad guy.
yes yes yes, exactly. trying this. oxoxo
DeletePerfect, Julia! Arden has two weeks to save her career then Cordelia bannister sweeps into her life with the answer to her prayers is Way better than my suggestion of Arden has two weeks to save her career and reputation then she meets Cordelia. Diana
DeleteIt's all a process, right? xox
DeleteHank, the thing that makes me want to read a tense, twisty thriller is someone to root for. It's not in the description, but your calling Arden "likable" does it for me. I know we don't often see that adjective in a thriller summary, but I think what you have written for the back cover/Amazon copy (as modified by everyone who has great ideas here) conveys the fact that Arden is someone to root for. Personally, I would take out the "Greed! Gossip! Revenge!" and start with the next sentence. I would also take out "It's not true," which seems repetitive. I'm confused about why Arden is still working if she was fired. The HR Manager in me knows that her dismissal would probably come without a grace period. Nevertheless, I can't wait to read One Wrong Word!
ReplyDeleteOh, good call. Thank you! Yes, working on this...xoxoo
DeleteBiggest takeaway for many of us JRW commenters is to watch The Undoing~Emily Dame
ReplyDeleteHA! So true! Love to hear what you all think. Especially about Nicole Kidman's coat. :-) Seriously, it's a thing.
DeleteThe way you describe it makes me want to read it... It's definitely doing its job. Unanswered question(s) and the jacket copy is doing its job.
ReplyDeleteYAY! Should I somehow include likable or a word that implies that,, or do you get it from the copy?
DeleteIf it’s important to you that the person in the book store knows that Arden is likeable, you may need to add something because it doesn’t come through in the italicized blurb above. I, personally, am fine discovering what a great person she is inside the book itself. —Pat S
DeleteNot italicized. Courier font? — Pat S
DeleteThis is probably superfluous, considering this line is suggested to be changed by the wise readers above, but the line following the second “Greed. Gossip. Revenge” says “And Arden she soon discovers…” It’s either “Arden soon discovers” or “She soon discovers”. — Pat S
ReplyDeleteYes, that's a total typo Sheesh.
DeleteI like the description. It grabs me! But, I agree with those who suggested losing the last two paragraphs. Leave it with the question. I love the cover. She looks like a good person!
ReplyDeleteYes, I think that is a great idea...xoxo And thank you!
DeleteHi, Hank. I would use more of the description below the back-cover text and shorten what you have (in the smaller type). "Words have the power to change lives, and no one knows that," etc., is stronger without the three stray words at the beginning.
ReplyDeleteI'd use "When Arden has a crisis of her own, she instantly fights back. There is no self-pity, only anger and fear of the future. And she takes charge.
"She values the power of words, and has used her job, as much as she is allowed to, to help other people. Especially people whose lives have been unfairly harmed by greed, or gossip, or revenge. This is exactly what has happened to Arden herself now. And now she must use her own skills to manage her own crisis."
That's me thinking as a former PR-wire copyeditor and thinking of how people I used to edit for might react to this. Sounds like my (excuse for a) cup of tea! Best, Margaret
Clever Hank, promoting not only THE WRONG WORD, but introducing THE UNDOING. Trying to imagine my reaction if I didn't know you and your amazing books (since I'm already primed to read the minute I can), and yes that would pull me in.
ReplyDeleteI'm already admiring anyone who puts aside her own problems to help others. If she loses that job, their loss and she'll be better off without them. ;-)
One small detail, "And Arden she soon discovers" doesn't need the "she" IMHO.
-- Storyteller Mary <3
Oh, that is a total typo! Sheesh.
DeleteBackcover is almost as hard to write is the dang book! I, too, was a little confused about the firing, then taking on a client to save her reputation and job. You hit all the high spots and makes me want to read the book and find out more about Arden. And, I kinda like the repetition, although I hear it, "Gossip, Greed, Revenge."
ReplyDeleteIsn;t it funny the order in which words sound correct? And ooh, thank you so much! xx
Deletemercifully, I don't write my back cover copy - it would kill me - so I am of no help. I do love what you have here and I would absolutely pick it up and buy it! If that helps? I do believe less is more and a wicked tagline does the heavy lifting.
ReplyDeleteYes, so agree about a wicked tagline. It's all you need. (And yes, of course it helps!) xoxo
DeleteJenn, yes, I agree that less is more. Diana
ReplyDeleteIt is such a process! ANdthen that same copy gets...copied. Out of context. So you have to make sure the entire book is there.
DeleteFull disclosure I don’t generally read thrillers, especially those with unreliable protagonists.
ReplyDeleteHowever, a good book description can change that primary bias. I do read the back cover copy and it is a primary motivator to buy or not to buy a book.
I don’t believe your cover copy portrays what you describe you want the reader to know about your book. If I just read the back cover copy I probably would not read the book. Your personal description of the book after the cover copy makes me want to read the book. Can you use your less formal descriptions in a not so stylized way and make that your cover copy?
I thing sensationalized back copy is a turn off to more readers that you might think.
If you tell me your primary character is not unreliable I will read your book.
Analyzed like a legal author too much, you are the commercial author and do what you think best.
Back to writing my legal brief. Best of luck on the sales of your new book!
This is fabulous information--for me, and for all of us! Thank you!
DeleteHi Hank! I don’t need to read the backcover copy for your books because I know I’m going to read them!
ReplyDeleteSeriously though, I still read it to know what the book is about. I like everyone’s suggestions. I didn’t connect with the original version and may not have read it if it was from a new author to me. It is too wordy and with too many - inserts - in the sentences. I don’t have any suggestions that have not already been said but wanted to give you my thoughts. I’m excited to see the revised backcover copy and can’t wait to read the book!
This is SO great to hear! Love that you took the time to send this..thank you! xxxxx
DeleteHi Hank, it’s Sheri Steuben. I didn’t realize my initial comment was anonymous. I’m not a writer by any means but as a reader the sentences I disliked the most were at the end of the first paragraph. “It’s not true! She would never do such a thing.” It reads as Arden is trying her innocence to the reader before they have read her story and I think takes away some of her credibility. The accused always tries to convince people they didn’t do it, right? I would put “unfairly accused” in the first paragraph and it conveys the same message in my opinion.
DeleteYou can also explain/stress what the link or significance between Arden fighting for her career and Ned and Cordelia’s situation. Is she using this case to prove she is good at what she does and should not be fired or is she fighting the unfair accusation to keep her job AND helping Ned and Cordelia? Will the outcome of Ned and Cordelia have an impact on Arden’s job? If I had to guess Arden is trying to prove her innocence and at the same time working with Ned because she’s committed to her job and helping people. She’s spending time helping Ned when she could/should focus on her own innocence. The reader knowing Arden is potentially sacrificing her job and life to help Ned show what type of person she is and it’s someone I would want to read about and root for.
I hope my feedback helps. If you want to talk more I’d be happy to.
This is great! Thank you! xxx makes total sense. xx Thank you so much for taking the time!
DeleteMelinda here. I do read the back cover copy! But only after the front cover has already called to me on some level, and this one certainly does. Congratulations on that!
ReplyDeleteAs for the text above: How about “falsely accused” in the first paragraph, and then lose “it’s not true! She would never do such a thing!” Those two short sentences don’t seem weighty or serious enough for the subject. Actually, I would delete the remainder of that first paragraph, and instead complete it with the text of the entire second one. And I would probably remove the paragraph that begins “Arden devotes her final days on the job…..” I’m sure you will get this beautifully tightened up in your own way, but that’s what I’d do.
Falsely accused! Perfect. Thank you! And thank you for taking so much time with this!
Delete